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Focus on Quality: Multiple ISO 9001 Certification
Our company quality processes, customer service, and product development procedures meet or exceed ISO 9001:2008 standards – the first in the metal properties information business – and are awarded with German, British and Australian Quality Management System certificates.
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Focus on Reliability: The Superstructure
In addition to ensuring the quality of information provided, KEY to METALS provides the highest service performance and reliability.
- Top quality servers: KEY to METALS is hosted on dedicated servers managed by a premier internet service provider (rated in the Top 5 worldwide according to Gartner Report for 2006) with a 7Gbps connection to the data centre and 100% uptime guarantee. Acceleration of 20 to 140% in response time is enabled using Advanced Anycast Routing Technology which ensures fast and reliable DNS Connections.
- 6x redundant access for ultimate availability: Three levels of Uninterruptible Power Supply, a dual backup power generator, redundant processors and 6x redundant access to the Internet through Tier 1 global providers.
- Global mesh of replicated, fail-safe network: KEY to METALS is safe even in case of unthinkable disasters. Dual servers are physically located on different continents and powered by methodologies which ensures 100% failover capabilities.
- Turnkey system that works for you: Regardless of the KEY to METALS Edition or product you have, we will take care of automatic database updates and software upgrades.
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Focus on Security: ISO 27001 Certified
KEY to METALS provides you with the ISO 27001 certified security level for Information Security Management System.
- Dedicated security equipment: Dedicated Cisco hardware firewall, managed by Cisco technicians and increased port monitoring for higher security of your data.
- Unbreakable security of sensitive information: All your sensitive information is processed in a secure environment, using unbreakable SSL 3.0 with high, 128-bit encryption and 1024 bit exchange.
- 24x7 monitoring and back-up policy: Technical measures for security and reliability also include increased monitoring and network traffic, transactions replicated in real-time to increase the speed of recovery, and triple back-ups physically stored in different continents.
- Full commitment to safeguard your privacy: Your information is completely confidential, and our privacy policy is in compliance with EU Data Protection Directive 95/46 and Directive on privacy and electronic communications 2002/58/EC. Data protection standards are high and meticulously enforced.
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Focus on Your Needs: Superior Technical Support
KEY to METALS engineers and metallurgists have the experience and expertise to help you with the most challenging metals identification, properties, cross refernences and general standards information you require.
Available FREE of charge for our customers, our 16 specialists, database utilities, comprehensive off-line library and decades of industrial and R&D experience are at your service!
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